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Q. |
How does
GWIFrames.com
use my personal information? |
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A. |
At
GWIFrames.com,
we respect our customers and understand that you are
concerned about privacy. We've instituted policies
intended to ensure that your personal information is
handled safely and responsibly.
Under our
Privacy Policy,
customer information is used to improve our Web site
content and enhance and personalize each visitor's
online shopping experience. Currently, customer
information is gathered by processing sales
transactions or taken from surveys and other
solicitations. Such information may be shared with
our affiliates and other responsible organizations
that offer products or services we believe may be of
interest to our customers.
If you prefer that we do not share your information
with other parties, please
contact us.
For more information about how we use your personal
information, refer to our
Privacy Policy.
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Q. |
How do I find
the Items I'm looking for? |
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A. |
At
GWIFrames.com,
we offer a variety of search tools to help you track
down the item you are seeking.
To search for items by
keyword:
- Enter the keyword(s) that best describes what
you're looking for in the Search text field
located in the top menu.
- To limit your search, select a category from
the drop-down menu directly below the Keyword
field.
- Click the to the right of the Keyword field to
begin your search.
For a quick and easy way
to find particular items in a price range:
-
Enter a
price range (amount of dollars) that you're
looking for in the Search text field located at
the bottom part of each page.
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Q. |
What kind of
payment can I use for my purchases? |
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A. |
You can make your payment by
Credit Card - Visa, Master Card, or American Express
Check - Make check payable to GWI Frames. Please
allow 1- 2 weeks for Processing.
Term - Net 30 Days Terms will be granted upon credit
approval.
click on
Request Term of Payments
for a
Credit Application and Trade Reference form.
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Q. |
Is there a minimum order requirement? |
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A. |
Yes, a minimum order of $200.00 is required. A service charge of $15.00 will automatically be levied on all orders less than minimum requirement. Please call our customer service at (800) 622-6209 if your order is under $200.00.
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Q. |
What are the
shipping rates? |
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A. |
Shipping rates are determined by the shipping
methods you choose. Please read our Shipping Policy
for more details.
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Q. |
If I order
online, will local sales tax still apply to my
order? |
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A. |
Sales Tax of 9.25% will be applied only to
Californian customers who fail to submit their
California Resale Number.
Submit your resale number here
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Q. |
How do I
return an item? |
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A. |
Customers are responsible to report any defective or
damaged items within 15 days upon receiving your
shipment by calling our Claims/Returns Department
at (562) 407-3319. A Return Authorization Number
(RA#) will be issued to you. Any unauthorized
returns will be subject to a 20% handling and
restocking charge.
Please read our Returns Policy for more details.
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Q. |
How does
GWIFrames.com
communicate with me about my orders? |
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A. |
For
every order you submit to GWIFrames.com, you will
receive an email order
Confirmation. For your
security, we will only send an order confirmation to
the email address you provide. Please be sure to
enter your email address correctly to ensure that
you receive your order confirmation. We recommend
that you keep a printout of this confirmation for
your records. You will need your order confirmation
for reference when you contact us for your order
status.
In addition, you can
always check the status of your account by clicking
on
My Account at the
Personal Account
Menu.
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Q. |
How do I get my sale receipt or
order confirmation? |
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A. |
You
will automatically receive an email order
confirmation as soon as you complete your
transactions. Your order confirmation is your sale
receipt. Please be sure to enter your email address
correctly to ensure that you receive your order
confirmation. We recommend that you keep a printout
of this confirmation for your records.
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