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Frequently Asked Questions

 

 

Q. How does GWIFrames.com use my personal information?
  A. At GWIFrames.com, we respect our customers and understand that you are concerned about privacy. We've instituted policies intended to ensure that your personal information is handled safely and responsibly.

Under our Privacy Policy, customer information is used to improve our Web site content and enhance and personalize each visitor's online shopping experience. Currently, customer information is gathered by processing sales transactions or taken from surveys and other solicitations. Such information may be shared with our affiliates and other responsible organizations that offer products or services we believe may be of interest to our customers.

If you prefer that we do not share your information with other parties, please contact us. For more information about how we use your personal information, refer to our Privacy Policy.

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Q. How do I find the Items I'm looking for?
  A. At GWIFrames.com, we offer a variety of search tools to help you track down the item you are seeking.

To search for items by keyword:
  • Enter the keyword(s) that best describes what you're looking for in the Search text field located in the top menu.
  • To limit your search, select a category from the drop-down menu directly below the Keyword field.
  • Click the to the right of the Keyword field to begin your search.

For a quick and easy way to find particular items in a price range:

  • Enter a price range (amount of dollars) that you're looking for in the Search text field located at the bottom part of each page.

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Q. What kind of payment can I use for my purchases?
  A. You can make your payment by
Credit Card - Visa, Master Card, or American Express
Check - Make check payable to GWI Frames.  Please allow 1- 2 weeks for  Processing.
Term - Net 30 Days Terms will be granted upon credit approval. 
click on Request Term of Payments for a Credit Application and Trade Reference form.

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Q. Is there a minimum order requirement?
  A. Yes, a minimum order of $200.00 is required.   A service charge of $15.00 will automatically be levied on all orders less than minimum requirement.   Please call our customer service at (800) 622-6209 if your order is under $200.00.

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Q. What are the shipping rates?
  A. Shipping rates are determined by the shipping methods you choose.  Please read our Shipping Policy for more details.

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Q. If I order online, will local sales tax still apply to my order?
  A. Sales Tax of 9.25% will be applied only to Californian customers who fail to submit their California Resale Number.  Submit your resale number here

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Q. How do I return an item?
  A. Customers are responsible to report any defective or damaged items within 15 days  upon receiving your shipment by calling our Claims/Returns Department at  (562) 407-3319.  A Return Authorization Number (RA#) will be issued to you.  Any unauthorized returns will be subject to a 20% handling and restocking charge.
Please read our Returns Policy for more details.

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Q. How does GWIFrames.com communicate with me about my orders?
  A. For every order you submit to GWIFrames.com, you will receive an email order Confirmation.  For your security, we will only send an order confirmation to the email address you provide.  Please be sure to enter your email address correctly to ensure that you receive your order confirmation.  We recommend that you keep a printout of this confirmation for your records.  You will need your order confirmation for reference when you contact us for your order status.  In addition, you can always check the status of your account by clicking on My Account at the Personal Account Menu.     

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Q. How do I get my sale receipt or order confirmation?
  A. You will automatically receive an email order confirmation as soon as you complete your transactions. Your order confirmation is your sale receipt. Please be sure to enter your email address correctly to ensure that you receive your order confirmation. We recommend that you keep a printout of this confirmation for your records.

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